JUNE 19 - 23
Cashless
La Nature is a 100% cashless event.
You can now charge your wristband directly through this webpage, either before or via your smartphone during the festival.
How to use it ?
STEP 1 : Create an account associated with the barcode on your ticket.
STEP 2 : Pre-load the amount of your choice on your Cashless account and get bonuses from 10 to 15% (deadline: 16 June), it takes less than 2 minutes and you’ll be ready for the event.
STEP 3 : Your pre-loaded wristband will be given to you at the festival entrance. You can go straight to step 5!
STEP 4 : If you haven’t created an account before the event, no problem! Simply do so on this page or go to the dedicated Cashless banks on the festival site.
STEP 5 : Order what you like by showing your wristband, and enjoy!
STEP 6 : If you still have money on your wristband at the end of the festival, you have two weeks following the festival to make your refund request.
Refund
To request a refund of the remaining balance on your cashless account, you can log in to your account and request a refund. If you used cash on-site to top up your cashless account, you can log in to your account and add the card to which you wish to be refunded.
If you have not created a cashless account, there is still time to create one above to access the refund!
Refunds are made for amounts over €5. A €1 refund fee is charged.
DEADLINE FOR REQUESTING CASHLESS REFUND: THURSDAY 10 JULY AT 23:59
FAQ
DO I HAVE TO REGISTER?
No… But we recommend it! It will allow you to:
– Check your spending history
– Avoid queues by recharging your wristband at any time on the website
– Block your account if you lose your wristband.
WHAT HAPPENS IF I LOSE OR DAMAGE MY WRISTBAND?
As your account is linked to your wristband, you can block it by going to the festival’s cashless banks. A new wristband will then be given to you free of charge and the balance of the new wristband will be updated according to the amount loaded on your old wristband.
Unfortunately, if you haven’t created an account, you can’t block your wristband.
HOW DO I GET MY MONEY BACK AFTER THE EVENT?
To be reimbursed for the balance remaining in your cashless account, you can log in to your account and request a refund. If you used cash on site to top up your cashless account, you can log in to your account and add the card on which you wish to be reimbursed.
If you have not created a cashless account, there is still time to create one above to access the refund!
DEADLINE TO REQUEST CASHLESS REFUND: THURSDAY 10 JULY AT 23:59
IMPORTANT: KEEP YOUR BRACELET SAFE!
You have created a Cashless account: to request your refund, you will need to connect your account via lanature.be/cashless and click on the “Refund” button. Your bank account will be credited at the end of the month.
You haven’t created a Cashless account: In order to claim your refund, you need to create a Cashless account. It’s quick and easy: go to lanature.be, in the Cashless section. From here you can create your account by filling in your first name, surname, email and password, the code on the back of your Cashless chip and your bank details. Once you have logged in to your account, click on the “Refund” button. Your bank account will be credited at the end of the month.
Problems with your Cashless account? Do you have any questions? You can send us an email to love@lanature.be
